POSITION: Account Representative                                                                                

OVERVIEW: The Account Representative (AR) is the key day-to-day contact for all our sales and customer support activities.  Assigned to a team working collaboratively to support given territories or markets, the Account Representative applies his or her excellent customer service skills and system knowledge to meet the daily needs of the customer. 

RELATIONSHIPS:

The Account Representative will take action under the direct supervision of his or her respective Customer Service Manager and indirect supervision from the Regional Manager and Account Manager..  The Customer Service Manager will also work in collaboration with the Account Executives and fellow Account Representatives to meet customer needs.  He or she will take action in a manner that supports the Sales Department’s and the Company’s Forward Plan and will take action in accordance with the Company’s policies and procedures, the Employee Handbook and applicable laws.

KEY RESPONSIBILITIES:

Customer Service

·        Respond to customer requests for information in a timely manner.

·        Answer customer telephone calls, providing technical information and addressing and resolving inquiries and problems.

·        Process incoming mail, email, leads and faxes, responding to customer needs and requests.

·        Sell Company products to customers, either by promoting products with existing customers or by following up on referrals to prospective customers.

·        Work with the Account Manager (AM) to develop quotes.

·        Expedite customer orders.

·        Work independently, makes solid contributions on a daily basis with minimal direct supervision.

Sales Opportunities

·        Share with the AM opportunities to introduce IEWC services to customers

·        Identify opportunities to cross-sell or up-sell products and services while working with the existing customer.  Introduce products and services and identify follow-up time for the AM.

Sales Data

·        Maintain accurate and updated data within 20/20 Vision.

·        As requested, create and run sales reports and mailing lists. 

·        Complete and maintain all required paperwork, quotes, records, reports and documentation.

Marketing Support

·        Keep the Account Manager and Regional Manager informed about competitive products, promotional matters, sales techniques, pricing and marketing programs.

·        Secure and communicate through 20/20 Vision growth opportunities uncovered through dialog with existing customers.

COMPENTENCIES:  To fulfill the Goals of this position, an individual must be able to meet the qualifications enumerated below. These qualifications are representative of the knowledge, skill, and/or ability required while taking action to fulfill the Goals.  Reasonable accommodations may be made to enable individuals with disabilities to take such action.

Education and/or Experience

A Bachelor’s  degree majored in Wire and Cable or related. Above 2-year related experience

Customer Service Knowledge

Exhibit an extraordinary yet appropriate sense of urgency on all customer related matters.  Confident in their knowledge of principles and processes for providing customer service.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Language Skills

CET-6 or above, be proficient in speaking and writing in English.

［suzhouIEWC 在 2010-3-3 8:57:43 編輯過］

Tell us your company's name.Though,you only give your requirements,there are no other information we can see.

百益線纜始創(chuàng)于20世紀60年代中期。我們一直深受市場歡迎，在業(yè)務發(fā)展上持續(xù)地以每年兩位數(shù)的速度增長。本公司一直保持很高的客戶滿意度，在美國和全世界不斷擴大業(yè)務便是其明證。精益求精與追求卓越是我們不變的追求。每一位持股員工都致力于尋找新的，更好的工作流程，力爭降低整個運作流程的成本，為客戶創(chuàng)造更多的價值�？蛻魝冑澷p百益線纜在整個訂單履行過程中提供始終如一的、高質(zhì)量的卓越服務。百益線纜已做好準備，將自己的電線電纜分銷模式深入拓展到世界各地，百益線纜的未來一片光明。

百益線纜（IEWC）總部設在美國威斯康星州的密爾沃基。作為首選的庫存電線電纜及線纜管理產(chǎn)品的加工分銷商，百益線纜在北美、歐洲和中國都布署了戰(zhàn)略性的分銷中心。我們?yōu)槿�球的原始設備制造商和裝配廠商的供應鏈需求提供支持和服務。

百益線纜（IEWC）致力于建立以產(chǎn)品，人才和技術為核心的“價值傳遞體系”，保證我們的客戶利益最大化。通過提供技術支持，高質(zhì)量的產(chǎn)品和有競爭力的價格以及及時送貨，我們?yōu)榭蛻籼峁┳畲髢r值。

以客戶需求為導向 • 不斷優(yōu)化全面解決方案 百益線纜由本公司員工擁有，他們致力于提供超越客戶滿意度的卓越價值，讓客戶感受喜悅。

蘇州百益線纜有限公司是IEWC在中國的全資子公司，成立于2007年6月18日，地址：蘇州工業(yè)園區(qū)唯新路9號唯亭工業(yè)坊內(nèi)。

更多信息請登錄我們的網(wǎng)站：www.--iewc.com

聯(lián)系人：Candy Xu

郵箱：xiaoying.xu@iewc.com

本公司主要從事工業(yè)電線電纜的分銷，歡迎相關領域的人才加入！

yeah, we are looking forward to right candidates~

看不懂英文的路過。。。。。。。。。。。。。。